Effective Date: November 30, 2024
1. Introduction
Therapy Scribe ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.therapyscribe.app/ and use our services. Please read this policy carefully to understand our views and practices regarding your personal data.
This Privacy Policy takes into account:
- The requirements of the Privacy Act 1988 (Cth) for Australian users
- The General Data Protection Regulation 2016/679 (GDPR) for users in the European Union and European Economic Area
- The UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 (DPA 2018) for users in the United Kingdom
Your rights under these regulations include access to your personal data, correction of inaccurate data, and data portability. To exercise any of these rights, please contact us at thomas@therapyscribe.app.
2. Information We Collect
We may collect the following personal and non-personal information from you when you use our services:
Personal Data:
- Name, Email, and Authentication Data
- Payment Information
- Usage Data
- Patient Names
- Session Dates
- Summarized Clinical Documentation
Non-Personal Data:
Cookies and Similar Technologies:
- Essential cookies for authentication and security
- Analytics cookies for understanding user behavior
- Functional cookies for remembering your preferences
- Performance cookies to improve our service
We only set non-essential cookies (analytics, functional, and performance) after obtaining your explicit consent through our cookie banner.
3. Purpose of Data Collection
We collect your data for the following purposes:
- Process orders and manage payment transactions.
- Provide you with summarized clinical documentation from therapy sessions.
- Provide and improve our AI-assisted clinical documentation.
- Personalize your experience
- Communicate with you about our services
- Comply with legal obligations
- Improve our website and products
4. Data Sharing and Third Parties
We do not sell your personal information. We may share your data with:
- Service providers who assist in our operations (e.g., cloud storage providers)
- Legal authorities when required by law, such as in response to a court order or other legal process.
All third parties are contractually obligated to use your information only for the purposes we specify.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Access controls and authentication measures
6. Your Rights and Choices
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
7. Data Protection
7.1 Voice Recordings and Audio Data
We do not collect or store any voice recordings or audio data. Our service processes this information to generate clinical notes, but the original recordings are not retained.
7.2 Commitment to Privacy
Your privacy is our utmost priority. We handle all data with care and in strict compliance with applicable laws and regulations. We are committed to maintaining the confidentiality and security of all information processed through our service.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- Applicable legal, regulatory, tax, accounting, or other requirements
In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use this information indefinitely without further notice to you.
9. Children's Privacy
Therapy Scribe is designed for use by healthcare professionals and is not intended for direct use by individuals under 18. However, we recognize that healthcare professionals may use our service to process information about patients who are minors.
For patients under 13:
- We do not knowingly collect personal information directly from children under 13.
- Any information about patients under 13 should be provided by the healthcare professional with appropriate parental or guardian consent, as required by applicable laws and professional standards.
For patients between 13 and 18:
- Information about these patients may be processed as part of the healthcare professional's use of our service.
- Healthcare professionals are responsible for obtaining any necessary consents and complying with all applicable laws and regulations regarding the processing of minors' data.
If you believe we have inadvertently collected personal information from a child without appropriate consent, please contact us immediately at thomas@therapyscribe.app, and we will take steps to delete such information promptly.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Updates to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any updates will be posted online with an effective date. Continued use of our services after the effective date of any changes constitutes acceptance of those changes.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:
Email: thomas@therapyscribe.app
For all other inquiries, please visit our Contact Us page on the Website (https://www.therapyscribe.app).
By using Therapy Scribe, you consent to the terms of this Privacy Policy.
Thank you for using Therapy Scribe.