Terms of Service for Therapy Scribe

Last Updated: 7th September, 2025

Welcome to Therapy Scribe! These Terms of Service ("Terms") are entered into between you and LEFT EQUALS RIGHT PTY. LTD. ("Therapy Scribe", "we", "our", or "us") and govern your use of the Therapy Scribe website at (https://therapyscribe.app) and the services provided by us. By using our website and services, you represent and warrant that you are a qualified healthcare professional and agree to these Terms and Conditions.

1. Overview of Services

Therapy Scribe is an AI-powered platform that helps healthcare professionals create clinical documentation, referrals, reports, and emails more efficiently from recorded therapy sessions. Audio recordings are processed in real-time and deleted immediately after transcription. Generated session data (including documentation, transcriptions, referrals, reports, and emails) is retained for 30 days and then automatically deleted.

2. Account & Eligibility

2.1 General Eligibility

To use Therapy Scribe, you must be a licensed healthcare professional, at least 18 years old, and capable of entering into legally binding agreements. By creating an account, you represent and warrant that the information you provide is accurate, complete, and current.

2.2 HIPAA Compliance for US users

A copy of our Business Associate Agreement is available at https://therapyscribe.app/legal/baa .

2.3 International Users

Users outside the United States must comply with local privacy laws, including but not limited to the General Data Protection Regulation (GDPR), Australian Privacy Principles (APP), and Personal Information Protection and Electronic Documents Act (PIPEDA). You represent that you will not process any data subject to heightened restrictions (e.g., substance abuse records under 42 CFR Part 2) through the Platform. Users subject to GDPR must ensure that any processing of personal data, including special categories under Article 9 (e.g., health data), is based on explicit consent or another lawful basis, and that data protection impact assessments are conducted where required. Australian users must comply with APP 6 regarding use and disclosure, ensuring that patient data is only processed for the primary purpose of clinical documentation.

2.4 Canadian Users - PIPEDA Compliance

Canadian healthcare providers must ensure compliance with PIPEDA and applicable provincial privacy legislation. You represent that you have obtained express consent for recording and processing patient sessions through our platform. For Ontario users subject to PHIPA, additional requirements apply as outlined in our Privacy Policy.

3. Intellectual Property and User License

Therapy Scribe retains all intellectual property rights to the software, including but not limited to copyrights, patents, and trade secrets. We grant you a limited, non-exclusive, non-transferable, revocable license to use the platform solely for your professional healthcare practice in accordance with these Terms. Any clinical documentation generated remains your property, but you grant us a non-exclusive, royalty-free license to process it as necessary for service provision, subject to privacy obligations.

This license permits you to:

This license does not permit you to:

Therapy Scribe reserves the right to terminate your license if you violate these Terms.

4. Data Processing and Artificial Intelligence

4.1 AI Processing Acknowledgment

You acknowledge that the Platform uses artificial intelligence and machine learning technologies to process audio recordings and generate documentation. While we strive for accuracy, AI-generated content may contain errors (from factors such as but not limited to hallucinations, audio quality, accents or contextual nuances)and must be reviewed before use in patient care. You are solely responsible for verifying accuracy and making clinical decisions.

4.2 Voice Processing

With your consent, we may create secure voice profiles to enhance transcription accuracy. These are used only for Platform functionality.

4.3 No AI Training on Your Data

Your Protected Health Information and patient data will never be used to train our AI models or improve our algorithms. We maintain strict data isolation for healthcare information.

4.4 Third-Party AI Services

The Platform uses third-party services bound by data processing agreements or business associate agreements.

5. Medical Disclaimer

The information generated through the Therapy Scribe platform is intended as a documentation aid only. It is not a substitute for professional medical judgment, clinical judgment, or aid in diagnosis. Healthcare providers should rely on their professional training, experience, and clinical reasoning when interpreting results and making clinical decisions. This tool is intended to complement, not substitute, comprehensive patient evaluation. We disclaim all warranties regarding output accuracy or reliability.

6. User Data, Privacy, and Protected Health Information

6.1 User Data and Privacy

We collect and store user data, including name, email, payment information, and usage data, as necessary to provide our services. We use web cookies to collect non-personal data for the purpose of improving our services and user experience. We do not collect or store voice recordings or audio data.

6.2 Protected Health Information

Audio recordings are processed in transient memory only and are never written to persistent storage. Once transcription is complete (typically within seconds), the audio data is permanently removed from all processing systems. Session data (transcriptions, documentation, reports) is automatically and permanently deleted 30 days after creation, with no recovery possible.

For complete details on how we handle your data, please refer to our Privacy Policy, which incorporates specific protections for healthcare data and PHI.

7. Credits, Billing, and Refunds

Therapy Scribe operates on a credit basis. Credits are purchased in advance and deducted based on audio recording duration at a rate of 0.009 per minute. Credits do not expire and remain in your account indefinitely ("forever credits") or until account termination. Credits deducted will be based on session time rounded up to the nearest minute.

We are committed to providing a unique and innovative experience through our clinical documentation generations. We understand that AI, while powerful and revolutionary, isn't perfect and may not always produce the results you expect. Please be aware that variability in AI-generated content is expected and does not entitle users to refunds once credits have been consumed. Refunds may be considered in exceptional cases of service unavailability due to our fault, prorated based on unused credits, but disputes must detail the issue within 30 days.

Due to the high costs involved in powering the advanced GPUs for our documentation generations, we unfortunately cannot offer refunds once credits have been used. We realize this may not be the ideal scenario for everyone, but this policy helps us to maintain a fair and sustainable service for all of our valued users. Billing disputes must be raised within 30 days of the billing date.

8. Fair Use Policy

Users have access to referral, reports, and email generation features which are described as "unlimited". However, this is subject to a fair use policy. "Unlimited" does not mean that users can use the AI features in an excessive manner beyond what is reasonably expected for individual use (usage exceeding 1,000 generations per month without proportional credit consumption ).

Therapy Scribe reserves the right to monitor the use of AI features by all users. If a user is found to be using the AI features excessively, in a way that could impact the quality of service for other users or result in disproportionate costs for Therapy Scribe, we reserve the right to temporarily or permanently limit or suspend the user's access to these features.

Users who consistently use the AI features beyond what Therapy Scribe considers "fair use" will be contacted and may be asked to pay additional fees. This fair use policy is implemented to ensure the best quality of service for all users and to maintain the sustainability of our platform. Users with concerns or questions regarding their usage patterns are encouraged to contact us at hello@therapyscribe.app.

9. Governing Law

9.1 International Users

For users outside the United States, these Terms are governed by the laws of Australia.

9.2 US Users

For US healthcare providers and users processing PHI, these Terms and the associated Business Associate Agreement are governed by applicable US federal laws, and the laws of Delaware.

9.3 Dispute Resolution

Any disputes arising under these Terms will be resolved in the jurisdiction specified above, and handled according to federal healthcare privacy law requirements.

9.4 Arbitration Clause

Any disputes will be resolved through binding arbitration rather than court litigation, except for small claims or injunctive relief. No class actions; individual claims only. For GDPR users, disputes involving data protection may be brought before supervisory authorities notwithstanding arbitration.

10. Termination and Data Handling

10.1 General Termination

Either party may terminate these Terms at any time with notice. We will handle patient data, including return or destruction, as required by applicable law.

11. Limitation of Liability and Warranties

11.1 Enhanced Medical Disclaimer

THE INFORMATION AND DOCUMENTATION GENERATED THROUGH THE THERAPY SCRIBE PLATFORM IS INTENDED AS A DOCUMENTATION AID ONLY. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL JUDGMENT, CLINICAL DIAGNOSIS, OR TREATMENT DECISIONS. HEALTHCARE PROVIDERS MUST RELY ON THEIR PROFESSIONAL TRAINING, EXPERIENCE, AND CLINICAL REASONING WHEN INTERPRETING RESULTS AND MAKING CLINICAL DECISIONS. THE PLATFORM IS INTENDED TO COMPLEMENT, NOT SUBSTITUTE, COMPREHENSIVE PATIENT EVALUATION. YOU AND YOUR AUTHORIZED USERS ARE SOLELY RESPONSIBLE FOR ANY MEDICAL CONCLUSIONS, TREATMENT DECISIONS, OR CLINICAL ACTIONS BASED UPON ANY OUTPUT PROVIDED BY THE PLATFORM. THERAPY SCRIBE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY GENERATED DOCUMENTATION.

AI-GENERATED CONTENT DISCLAIMER: You acknowledge that all documentation is generated using artificial intelligence which may produce errors, hallucinations, or inaccuracies. You must review and verify ALL AI-generated content before inclusion in patient records. Therapy Scribe makes no representations about the clinical accuracy, completeness, or appropriateness of AI-generated documentation for any specific patient or clinical scenario.

11.2 No Warranties

THE PLATFORM, CONTENT, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THERAPY SCRIBE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ERROR-FREE OPERATION.

11.3 Limitation of Damages

IN NO EVENT SHALL THERAPY SCRIBE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12. Indemnification

12.1 User Indemnification

You agree to indemnify, defend, and hold harmless Therapy Scribe, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

We will indemnify you for claims arising solely from our breach of the BAA regarding PHI security.

12.2 Defense Obligations

Subject to prompt notice and cooperation, you will assume defense and control of any claim subject to indemnification, with counsel reasonably acceptable to us.

13. Representations and Warranties

13.1 User Representations

You represent and warrant that:

13.2 Ongoing Compliance

You agree to maintain compliance with all applicable professional standards, licensing requirements, and healthcare regulations throughout your use of the Platform.

14. Platform Rules

By accessing and/or using the Platform, you hereby agree to comply with the following guidelines:

We reserve the right, in our sole and absolute discretion, to deny you access to the Platform for violations of these rules.

15. External Sites

The Platform may contain links to third-party websites ("External Sites"). These links are provided solely as a convenience and not as an endorsement. We are not responsible for the content or privacy practices of External Sites. You access linked External Sites at your own risk.

16. Changes to Terms

We may update these Terms from time to time without prior notice with an effective date. Any updates will be posted on the Platform or notified to you through other reasonable means. Continued use of our services after the effective date of any changes constitutes acceptance of those changes. If you do not accept the updated Terms, your only recourse is to cease using the Platform.

17. Severability

If any provision is found invalid, the remainder of these Terms remains enforceable.

18. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at hello@therapyscribe.app.

Thank you for using Therapy Scribe.

We use cookies

We use cookies to analyze how you use our site, personalize content, and improve your experience. With your consent, we collect information about your usage patterns and, if you're logged in, associate this with your account. We never collect or track patient information.

By clicking "Accept", you agree to our use of cookies.
Learn more about our privacy practices.