Terms of Service for Therapy Scribe
Last Updated: 10th April, 2025
Welcome to Therapy Scribe! These Terms of Service ("Terms") are entered into between you and LEFT EQUALS RIGHT PTY. LTD. ("Therapy Scribe", "we", "our", or "us") and govern your use of the Therapy Scribe website at (https://www.therapyscribe.app) and the services provided by us. By using our website and services, you represent and warrant that you are a qualified healthcare professional and agree to these Terms and Conditions.
1. Overview of Services
Therapy Scribe is an AI-powered platform that helps healthcare professionals create clinical documentation, referrals, reports, and emails more efficiently from recorded therapy sessions.
2. Account & Eligibility
To use Therapy Scribe, you must be a licensed healthcare professional, at least 18 years old, and capable of entering into legally binding agreements. By creating an account, you represent and warrant that the information you provide is accurate and complete.
3. Intellectual Property and User License
Therapy Scribe retains all intellectual property rights to the software, including but not limited to copyrights, patents, and trade secrets. We grant you a limited, non-exclusive, non-transferable, revocable license to use the platform solely for your professional healthcare practice in accordance with these Terms.
This license allows you to:
- Access and use the Therapy Scribe platform and its features
- Generate clinical notes using our AI-assisted tools
- Store and access your data within the platform
This license does not allow you to:
- Modify, reverse engineer, or create derivative works based on our software
- Sell, sublicense, or redistribute the software or access to it
- Use the software in any way that violates applicable laws or regulations
Therapy Scribe reserves the right to terminate your license if you violate these Terms.
4. Medical Disclaimer
The information generated through the Therapy Scribe platform is intended as a documentation aid only. It is not a substitute for professional medical judgment, clinical judgment, or aid in diagnosis. Healthcare providers should rely on their professional training, experience, and clinical reasoning when interpreting results and making clinical decisions. This tool is intended to complement, not substitute, comprehensive patient evaluation.
5. User Data and Privacy
We collect and store user data, including name, email, payment information, and usage data, as necessary to provide our services. We use web cookies to collect non-personal data for the purpose of improving our services and user experience. We do not collect or store voice recordings or audio data. For details on how we handle your data, please refer to our Privacy Policy.
6. Credits, Billing, and Refunds
Therapy Scribe operates on a credit basis. We are committed to providing a unique and innovative experience through our clinical documentation generations. We understand that AI, while powerful and revolutionary, isn't perfect and may not always produce the results you expect. Please be aware that variability in AI-generated content is expected and does not entitle users to refunds once credits have been consumed.
Due to the high costs involved in powering the advanced GPUs for our documentation generations, we unfortunately cannot offer refunds once credits have been used. We realize this may not be the ideal scenario for everyone, but this policy helps us to maintain a fair and sustainable service for all of our valued users.
7. Fair Use Policy
Users have access to referral, reports, and email generation features which are described as "unlimited". However, this is subject to a fair use policy. "Unlimited" does not mean that users can use the AI features in an excessive manner beyond what is reasonably expected for individual use.
Therapy Scribe reserves the right to monitor the use of AI features by all users. If a user is found to be using the AI features excessively, in a way that could impact the quality of service for other users or result in disproportionate costs for Therapy Scribe, we reserve the right to temporarily or permanently limit or suspend the user's access to these features.
Users who consistently use the AI features beyond what Therapy Scribe considers "fair use" will be contacted and may be asked to pay additional fees. This fair use policy is implemented to ensure the best quality of service for all users and to maintain the sustainability of our platform. Users with concerns or questions regarding their usage patterns are encouraged to contact us at hello@therapyscribe.app.
8. Governing Law
These Terms are governed by the laws of Australia.
9. Changes to Terms
We may update these Terms from time to time. Any updates will be posted online with an effective date. Continued use of our services after the effective date of any changes constitutes acceptance of those changes.
10. Contact Information
For any questions or concerns regarding these Terms of Service, please contact us at hello@therapyscribe.app.
Thank you for using Therapy Scribe.