Privacy & Security for Therapy Scribe

Last Updated: 10th April, 2025

Privacy and Security Commitment

At Therapy Scribe, protecting your privacy and ensuring the security of both healthcare providers and patient information is our highest priority. We maintain strict adherence with GDPR regulations and Australian Privacy Principles to safeguard all clinical documentation and personal information.

1. Zero Audio Storage

• Voice recordings are instantly transcribed to text
• Audio recordings are never saved or stored anywhere
• All voice data is permanently deleted after transcription completes

2. Data Processing & Geographic Scope

• Clinical documentation and user data are securely stored in Australia
• Audio processing is performed using secure, time-limited connections via trusted global infrastructure providers, including services located in the United States
• We ensure that all international data transfers comply with applicable privacy laws, including the Australian Privacy Principles, GDPR, and PHIPA
• All vendors handling sensitive data are contractually required to meet stringent privacy and security standards
• Strict access controls to sensitive data through role-based permissions

3. Enterprise-Grade Encryption

• 256-bit encryption for all data in transit and at rest
• Bank-level security standards
• End-to-end encryption for all communications
• Regular security audits and updates

4. Data Privacy Guarantee

• Zero data sharing with third parties
• No selling of user or patient data
• Strict access controls and authentication protocols
• Regular privacy compliance assessments

5. AI Ethics & Data Protection

• Your data is never used for AI model training
• Logical data separation per customer within our secure infrastructure
• Complete data isolation

6. Data Access & Control

• Secure user authentication via industry-leading providers
• Granular role-based permissions system
• Audit logging of all system access
• Secure data disposal protocols

We understand the critical nature of healthcare data and maintain the highest standards of security to protect your practice and patients. Our commitment to privacy and security is ongoing, with regular updates to our security infrastructure to address emerging threats and maintain compliance with evolving regulations.